FAQ for couples
The questions couples ask us most often, from signing up to long after the day.
No. The signup wizard asks for your names, your date, where you are getting married and the link you want. Everything after that is filling in fields and picking things you like the look of.
A few minutes. The wizard builds the whole page and publishes it on the link you chose, there and then. It costs nothing and you can keep editing it afterwards.
You share one account for the wedding, so either of you can sign in and make changes. Whatever was saved last is what your guests see.
No. One account per couple, by design rather than as a limitation — a wedding is one thing being planned, and two logins means two versions of the guest list and an argument about which is right. Share the one, and either of you can use it.
Put in your best guess and change it later. The countdown and the date on your page follow whatever is currently saved.
A portrait hero with your names and date, then four alternating photo and text chapters under "The Story So Far", then a live countdown, and an RSVP block at the bottom. It is a story, not a business card.
Yes. Start from one of the four seasons — Spring, Summer, Autumn and Winter — or from a Classical ground, Ivory or Ebony. A ground is a look in its own right rather than a season, and you pick one or the other. Then open the appearance drawer and set your own colours and type, and reset back to the design at any point.
Up to five, each up to 5 MB — one for the hero and one for each of the four story chapters. You can add and remove them from the Gallery in your dashboard whenever you like. A slot you leave empty stays empty — we will not put a photograph of somebody else’s wedding on your page.
Your site lives on a We Chose Forever address ending in the link you chose — so if you picked sam-and-alex, that word is the end of it. You can see and copy the full address from your dashboard as soon as you finish signing up, and you can change the link later from the editor.
No. Your site lives on a We Chose Forever link.
No — one site per account. If you want a different look, change the one you have; every season and layout can be tried on it as often as you like.
Yes — that is where most of your guests will open it. Every page is checked down to a 320px wide screen.
No, and that is deliberate. Your site is the invitation. You share one link and it always shows the current details, so nothing is ever out of date the way a printed card is.
In the RSVP block at the bottom of your live page. They give their name, how many are coming, and anything you need to know about food or allergies. It lands straight in your guest list, badged as their own reply.
Yes. Type them into the guest list in your dashboard and mark them off as they answer. Rows you added and rows guests submitted sit in the same table.
A repeat reply adds a second row rather than overwriting the first, so nothing is lost. Delete the one you do not want.
Only you, and only from your signed-in dashboard. There is no public way to read it — the database itself refuses: guests can be added by the RSVP form on your page, and nothing anywhere can read them back out except the account that owns the site. It is not a rule in the website that could be got around; it is enforced one layer below that, on the data. Your list is stored with our database host in Europe, and the Account page in your dashboard will download the whole of it as a file, or delete it, whenever you like.
Yes, unless you ask it not to. A published page is an ordinary public web page, so a search engine can find and list it. There is a switch in the editor, under your address, that asks search engines to leave it out — it is off by default, which is how every page has always behaved. Two things it does not do: your link keeps working for anyone you send it to, and a crawler that ignores the request is not stopped by it. If a detail must never be public, the answer is to leave it off the page rather than to rely on the switch.
No. A guest can add their own reply and nothing else — there is no way to read the list back from your page, so nobody sees who else was invited, who is coming, or what anybody put in their notes.
Your page stays exactly where it is. We do not take it down, and there is nothing to renew. If nobody signs in to a free account for 90 days after the wedding has passed, the account is deleted along with everything in it — but not silently: we write to you first, twice, and an account that has not had both of those letters is not deleted at all. Signing in from time to time is all it takes, and the Account page will give you a copy of everything whenever you want one.
Sign in and change your page to say whatever you need it to say, or take it offline entirely from the editor — the link stops working straight away, and your guest list and photographs stay in your account for you rather than being deleted with it. If you have paid for a plan, whole unused months are refunded, rounded in your favour; the refunds page sets out exactly how. And if it would be easier to have somebody else deal with it, mail us and a person will take care of it — you do not have to explain anything you would rather not.
You can change it whenever you like, but the old one stops working the moment you do — anybody who has the printed version is left with a dead link, and the address you give up goes back into the pool for somebody else. If invitations are already out, the safer thing is to keep the link and change the page. If you have to change it, send the new one round yourself; there is no forwarding from the old address.
It is built for that. There is no account to make, no password and nothing to install — a guest opens your link, taps whether they are coming, and that is the whole of it. The reply form is a plain page with large targets, and every screen is checked down to 320 pixels wide, which is narrower than any phone still in use. If somebody would still rather tell you in person, you can add their answer yourself from your dashboard.
Set one total in Rands. As you choose vendors, the committed and remaining figures update, and the bar turns as soon as you go over.
Vendors sign themselves up and pay for a listing. We are signing vendors on across the whole of South Africa and the marketplace is still growing, so some categories are fuller than others depending on where you are marrying. Every listing shows its town, the provinces it travels to, and its price up front, sorted into venues, decor and flowers, photography and video, music, hair, makeup and attire, and catering, and you can browse the whole country rather than only your own province. What the check does not cover is the quality of somebody's work, so judge that the way you would with any supplier. If you have set a budget, browsing a category shows you what your remaining budget covers, plus your current pick so a swap always fits. If you have not set one, you see everything.
Yes. Before a listing goes live we check that the business is who it says it is: a registered business is checked against its CIPC company registration, and a sole proprietor confirms their identity with an ID number. It runs when they sign up — the listing is not in the marketplace until it comes back — and then again once every twelve months, so a company that has since been deregistered stops being shown. That is how we protect couples: nobody reaches a couple through this marketplace anonymously. What the check covers is identity and registration, not the quality of somebody's work or the price they charge, so still ask for a contract and references the way you would with any supplier. We also enforce that every listing shows its price up front, that a business works in one category, and that a couple always starts the conversation.
Yes. Tick "We have our own" next to that category on your dashboard and the planner stops nudging you about it and leaves it out of your remaining budget.
No. There is no commission on either side, and we do not sit between you and your vendor.
Any time. Deselecting one frees the money back into your remaining budget straight away.
Also asked here: How are vendors ordered when we browse?
Building and publishing your site is free. A couple's plan is a once-off payment covering 6, 12 or 18 months, and it buys the budget tracker, the full marketplace filters and writing to as many vendors as you like. A vendor's listing is monthly and priced by category, from R149 to R399. See the pricing page for the current numbers.
No, on either side. A plan is one payment covering the whole term — six, twelve or eighteen months for a couple, three, six or twelve for a vendor listing — and nothing renews on its own. When the term runs out it simply stops.
Yes, at any time, though there is nothing recurring to stop — you paid once. What cancelling does is get you money back for the part of the term you have not used: cancel six months into a twelve-month plan and we refund the six months still to run, not the six you have had the service for. The month you are in runs to its end and the refund is paid once it closes, so you are never charged for a month you did not want and never cut off inside one you did. Your page stays up either way. The refunds page has the full rule.
Nothing. It stays published on the same link. Publishing is free and always has been on the account — what stops is the budget tracker and free messaging, so writing to a vendor goes back to costing credits.
No. There is no trial and no countdown — a free account is kept for as long as you use it. The one thing that removes an account is nobody opening it for 90 days, and only if the wedding date has already passed or was never set. Signing in from time to time is all it takes to keep it, and the Account page has a download if you would rather hold a copy of everything yourself.
The data, yes. A working copy of the website, no. Account in your dashboard has a download that gives you a JSON file — your site details, your guest list and your vendor choices, plus links to your photographs, which you download separately. Your page itself stays published here on its own link whether or not you are on a paid plan; what the download cannot do is hand you a website you could upload somewhere else.
No. You build your site, publish it on your own link and collect replies without paying anything. The one thing a free account pays for is writing to a vendor, which costs credits — bought in packs of 150 or 300. Your credits are held rather than spent, and you get them back if the vendor has not opened your message within 48 hours.
Still stuck?
Mail us at info@qaculture.co.za and a person will answer. We usually answer within one business day.