Terms of Service

1. Who these terms are between

These terms are the agreement between you and We Chose Forever (QA Culture (Pty) Ltd), registration number 2022/315022/07. Our registered address and telephone number are at the foot of this page. They apply when you create an account and build a wedding site. If you are listing a business in our marketplace, the vendor terms apply to you instead.

By ticking the box at sign-up you agree to these terms and confirm you have read our privacy policy. If you do not agree, do not create an account.

2. What we provide

A tool to build and publish a wedding website, a planner covering your budget, guest list and vendors, and a marketplace of listed vendors. We provide the software; we are not a wedding planner, an agent, or a party to anything you agree with a vendor.

3. Your account

• You must be 18 or older to open an account.
• One account covers one wedding. You and your partner may share it — anything either of you does is treated as done by both.
• Keep your password to yourself. You are responsible for what happens on your account.
• Give us accurate details, and keep your email address current — it is how we reach you.
• Tell us promptly if you think someone else has got into your account.

4. The free tier, and what eventually removes an account

A new account starts on the free tier, and there is no trial and no countdown. You can build your site and publish it to your own address without paying anything; what a paid plan adds is the budget tracker, the full marketplace filters and messaging vendors without credits. An account is kept for as long as it is used. If nobody signs in to a free account for 90 days, and the wedding date has already passed or was never set, the account and everything in it — your site, your photographs, your guest list and your vendor choices — is permanently deleted and cannot be recovered. We write to you first: a notice 14 days before the date and a final one 7 days before it, and nothing is ever deleted without both of those letters having gone. Signing in from time to time is all it takes to keep an account.

The Account page in your dashboard will give you a copy of your data at any time — your site details, guest list and vendor choices as a file, with links to your photographs. That is a copy of the data, not a working copy of the website.

We are telling you this plainly and up front because it is the term most likely to catch someone out. Your slug is reserved for you for as long as the account exists, so nobody takes it while you decide.

5. Plans and payment

Plan lengths and prices are on our pricing page. The price shown includes everything you will be charged; there are no separate fees. Our refund and cancellation policy applies, including the seven-day cooling-off right given by section 44 of the Electronic Communications and Transactions Act.

6. Your content, and who owns it

Everything you upload or type stays yours. You give us a non-exclusive, royalty-free licence to store, reproduce, adapt in size and format, and display that content — but only for the purpose of operating your site and the service. We do not use your photographs in our marketing, we do not license them to anyone else, and the licence ends when you delete the content or your account.

You promise us that you have the right to use everything you upload. That matters more than it sounds for wedding photographs: copyright in a photograph usually belongs to the photographer, not to the couple in it. If your photographer's contract does not let you publish their images online, get their permission before you upload.

• You may upload up to 5 photographs, each up to 5 MB.
• You are responsible for the accuracy of everything on your published page.
• If we receive a valid complaint that your content infringes someone's rights, we follow the process on our copyright page.

7. Explicit content, and content we will not host

This is a wedding website. Sexual or pornographic material, nudity presented sexually, and graphic violence may not be uploaded to a page, sent in a message to a vendor, or published anywhere on the service — whether or not the page is live, and whether or not you believe only your guests will see it. Our acceptable use policy sets out the full list; this clause exists because this is the part people most often assume is a matter of taste rather than a term of the agreement.

Two categories are absolute and have no warning step. Any sexual or exploitative depiction of a child is reported to the South African Police Service and the account is closed immediately; we are obliged to report it and we will. So is the distribution of an intimate image of an adult without that person's consent, which is a criminal offence under section 18F of the Films and Publications Act.

You give us permission to remove content that breaches this clause without notice, and to close the account behind it. We are not a publisher of what you upload and we do not review it in advance — we act on what is reported to us and on what we find.

8. Messaging a vendor

You can write to a vendor from their listing, and they can answer you. That channel is for arranging a wedding. Abuse, threats, sexual propositions, harassment and unsolicited advertising sent through it are a breach of these terms in exactly the way publishing them would be.

Either side of a conversation can report the other from the conversation itself. When you do, a copy of that conversation as it stands is attached to your report so we can see what happened — you are told this before you send it. A report reaches us and nothing else: nobody is suspended, blocked or told about it automatically. A person reads it and decides, and we do not tell the person reported who reported them.

We keep reports, and the copy of the conversation attached to them, for as long as we may need them to act on the matter or to answer a complaint about how we handled it. Our privacy policy says more.

9. Your guest list — our role and yours

When you collect your guests' details, you decide what is collected and why. Under POPIA that makes you the responsible party for that information, and us your operator under section 20. This section is the written agreement section 21 requires between us.

We undertake, as your operator, that:

• We process guest information only on your instructions and to provide the service — never for our own purposes.
• We keep it confidential, and we do not disclose it to anyone else unless the law compels us.
• We maintain the security safeguards described in our privacy policy, as POPIA s19 requires.
• We will tell you without undue delay if we have reason to believe guest information has been accessed or acquired by an unauthorised person, so you can meet your own obligations under POPIA s22.
• We delete guest information when you delete it, or when your account is deleted.

You undertake, as the responsible party, that:

• You have a lawful basis for collecting each guest's information, and you will tell them what you are collecting and why.
• Where your guest list includes a child, you have the consent of a competent person, as POPIA s34 requires.
• You will not use the guest list for marketing, and you will not sell or transfer it.
• You will deal with any request from a guest to see, correct or delete their information — you can do all three from your dashboard.

10. Vendors and the marketplace

Vendors listed with us are independent businesses who create and pay for their own listings. Before a listing goes live we check the identity of the business behind it — a CIPC company registration for a registered business, an ID number for a sole proprietor. That check confirms who the business is and nothing more: we do not guarantee any vendor's work, availability, pricing or conduct, and we do not inspect, approve or rate what they do. We are not party to your agreement with them — any contract for services is between you and the vendor. We will also remove a listing that breaks our terms, which happens after the fact.

Your budget is never disclosed to a vendor — not one you shortlist, not one you book. It is used only to filter what the marketplace shows you. If you choose to, shortlisting or booking a vendor lets them see your names, your date and your location so they can answer you; you control that at sign-up and afterwards on your dashboard. Prices you see in the marketplace are supplied by the vendor, not by us.

We take no commission on anything you spend with a vendor.

11. What you may not do

Our acceptable use policy sets out what may not be published or done here. It forms part of these terms. In short: nothing unlawful, nothing that infringes someone else's rights, nothing designed to deceive, and nothing that attacks the service or other users.

12. Availability

We work to keep the service running but we do not promise uninterrupted availability. We may take it down for maintenance, and we will avoid doing that at short notice where we reasonably can. We may change or discontinue features; where a change materially reduces what you have paid for, you may cancel and we will refund the unused portion.

13. Suspension and termination

You can close your account at any time from your dashboard. Closing it deletes your site, your photographs, your guest list and your vendor choices, and that cannot be undone — export first if you want a copy.

We reserve the right to suspend or close an account that breaches these terms or the acceptable use policy, or where we are legally required to. Suspension means the account and any published page stop working while we look at it; closure is permanent. Except where the breach is serious or the law leaves us no choice, we will tell you first, say why, and give you a fair opportunity to put it right. For abuse, threats, explicit content or anything that endangers a person, we act immediately and tell you afterwards.

If we suspend or close a paid account because you breached these terms, we do not refund what is left of your plan. That is the one case where the pro-rata refund on our refunds page does not apply, and it is stated there too. If we close a paid account for a reason that is not your breach, we refund the unused portion.

Nothing in this clause affects your right to complain about the decision — write to us, and if you are not satisfied you may refer the matter to the National Consumer Commission or to any other body with jurisdiction.

14. Our liability

Nothing in these terms limits liability that cannot lawfully be limited — including for death or personal injury caused by our negligence, for fraud, or under the Consumer Protection Act 68 of 2008 where it applies to you.

Subject to that: we are not liable for indirect or consequential loss, and our total liability to you for any claim is limited to the amount you have paid us in the twelve months before the claim arose. We are not liable for the acts or omissions of a vendor you engage, or for content you or your guests publish.

Please keep your own copies of your photographs. We take reasonable care, but we are not a backup service.

15. Changes to these terms

We version these terms. If we change them in a way that materially affects your rights or obligations, we will notify you and ask you to accept the new version. Continuing to use the service after a minor change means you accept it.

16. Law and disputes

South African law governs these terms and the South African courts have jurisdiction. If something goes wrong, contact us first — most things are resolved that way. Nothing here removes your right to refer a complaint to the National Consumer Commission or to any other body with jurisdiction.

17. How to reach us

Email

info@qaculture.co.za

Privacy and data requests

info@qaculture.co.za

Copyright complaints

info@qaculture.co.za

Registered name

QA Culture (Pty) Ltd

Registration number

2022/315022/07

Version history

1.0 — 25 August 2026

The first published version.